Banking Jobs In Germany | Citi Bank Careers

  Banking Jobs In Germany | Citi Bank Careers    

Citi Bank announced on its official Linkedin page a vacancy

Account Manager, Securities Services (Hybrid)

Citibank speaks for itself

• Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. 
• Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. 
• We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. 
• We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.

Job Porpuse

• The Account Manager is primarily responsible for the retention of existing revenue and improving client satisfaction to grow customer revenue. 
• Support Sales and Client Coverage for major global or regional clients by handling day-to-day customer relationship, and client management tasks, facilitating and coordinating the interface with a multitude of internal contacts and actively participating in identifying and supporting the delivery of Securities Services.

Job Responsibilities

• Act as primary point of senior ownership for all client service issues arising from regional escalations and complex issue resolutions.
• Work closely with Client Executive’s in retaining and improving client relationship through owning log of operational service issues and service plan.
• Maintains strategic knowledge of client’s Operational contact, setup and operating model.
• Supporting Sales/CEs in pre-RFP information requests and client due diligence.
• Perform regular client meetings to confirm our commitment to delivering the highest level of client satisfaction.
• Utilise client metrics and executive reporting to analyse, understand and present operating trends to the client, in a way that creates efficiencies for Citi and the client, reduces cost of repair and exception and positions Citi as a superior provider against the competition.
• Helps client with navigating firm’s operational SMEs. Arranges subject matter discussions/ reviews as required.
• Build virtual service teams that are capable and nimble to respond quickly to the needs of our clients, creating a team sense of collective responsibility and 'client first' mentality.
• Develop/ maintain network of contacts within Citi (SSHs, Product, CEs, Network Management, Credit, Legal, Client Delivery, Operations, Technology, etc.) in order to effectively deliver results for clients in a timely manner.
• Coordinates the logistics of client communication during service / system issues and updates on all events.
• Work closely with the Implementations team, Product and the Markets to assist in the successful on boarding of new client business.

Knowledge, Skills And Experience

• Experience in owning client service as an Account Manager or similar function.
• Strong collaboration skills.
• Experience of managing by influence and demonstrated ability to manage complex issue resolution.
• Demonstrated clear and concise verbal/written communication skills.
• Ability to deliver to a high standard under extreme client relationship/ time pressure.
• Self-starter, good problem solver, results oriented.
• Strong data and process analytical skills.
• Bachelor’s degree/University degree or equivalent experience.

For more details and apply, click here