Banking Jobs In Germany | Citi Bank Careers

Citi Bank announced on its official Linkedin page a vacancy

Account Manager, Securities Services (Hybrid)

Citibank speaks for itself

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities.
We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.

Job Porpuse

The Account Manager is primarily responsible for the retention of existing revenue and improving client satisfaction to grow customer revenue.
Support Sales and Client Coverage for major global or regional clients by handling day-to-day customer relationship, and client management tasks, facilitating and coordinating the interface with a multitude of internal contacts and actively participating in identifying and supporting the delivery of Securities Services.

Job Responsibilities

Act as primary point of senior ownership for all client service issues arising from regional escalations and complex issue resolutions.
Work closely with Client Executive’s in retaining and improving client relationship through owning log of operational service issues and service plan.
Maintains strategic knowledge of client’s Operational contact, setup and operating model.
Supporting Sales/CEs in pre-RFP information requests and client due diligence.
Perform regular client meetings to confirm our commitment to delivering the highest level of client satisfaction.
Utilise client metrics and executive reporting to analyse, understand and present operating trends to the client, in a way that creates efficiencies for Citi and the client, reduces cost of repair and exception and positions Citi as a superior provider against the competition.
Helps client with navigating firm’s operational SMEs. Arranges subject matter discussions/ reviews as required.
Build virtual service teams that are capable and nimble to respond quickly to the needs of our clients, creating a team sense of collective responsibility and 'client first' mentality.
Develop/ maintain network of contacts within Citi (SSHs, Product, CEs, Network Management, Credit, Legal, Client Delivery, Operations, Technology, etc.) in order to effectively deliver results for clients in a timely manner.
Coordinates the logistics of client communication during service / system issues and updates on all events.
Work closely with the Implementations team, Product and the Markets to assist in the successful on boarding of new client business.

Knowledge, Skills And Experience

Experience in owning client service as an Account Manager or similar function.
Strong collaboration skills.
Experience of managing by influence and demonstrated ability to manage complex issue resolution.
Demonstrated clear and concise verbal/written communication skills.
Ability to deliver to a high standard under extreme client relationship/ time pressure.
Self-starter, good problem solver, results oriented.
Strong data and process analytical skills.
Bachelor’s degree/University degree or equivalent experience.

For more details and apply, click here