Banking Jobs In Egypt | HSBC Bank Careers

Banking Jobs In Egypt | HSBC Bank Careers   

anking Jobs In Egypt | HSBC Bank Careers

HSBC Bank announced on its official Linkedin page a vacancy

CSE - Contact Centre GSC's

HSBC Bank speaks for itself

  • HSBC was born from one simple idea – a local bank serving international needs. 
  • In March 1865, HSBC opened its doors for business in Hong Kong, helping to finance trade between Europe and Asia.
  • They have been supporting thier customers for more than 150 years. Today, they serve around 40 million personal, wealth and corporate customers worldwide in 63 countries and territories.
  • The experiences of the past century and a half have formed the character of HSBC. 
  • A glance at our history explains why we believe in capital strength, in strict cost control and in building long-term relationships with customers.
  • The bank has weathered change in all forms – revolutions, economic crises, new technologies – and adapted to survive. 
  • The resulting corporate character enables HSBC to meet the challenges of the 21st century.
  • HSBC is one of the largest international banks in the world. 
  • The bank ranks seventh as the largest bank in the world in terms of assets and the first in Europe.
  • HSBC Bank is spread in sixty-seven countries on all continents of the world, through 3,900 branches and representative offices.

Job Responsibilities

  • Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
  • Delivers what is promised in line with customer expectations.
  • Offers value added products and services based on customer needs analysis and ensures customer understanding of those products.
  • Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications.
  • Generating customer loyalty through strong knowledge of key products and services.
  • Owns and resolves issues and understands how and when to escalate.
  • Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values.
  • Values diversity amongst team.
  • Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres.
  • Maintains HSBC internal control standards.
  • Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres.

Knowledge, Skills and Experience

  • Must be university graduate in any discipline.
  • Must be proficient language(s) required by the process.
  • Open to working flexible shifting schedules.
  • Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
  • Takes pride in delivering what is promised in line with the customer and service expectations.
  • Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order.
  • Ability to work in a high-volume, fast paced environment is required.
  • Proficiency with personal computers and basic software packages and specialised applications.
  • Excellent communication skills and is polite and friendly at all times.
  • Displays patience and empathy.