banking jobs and careers in UAE 2023 | RAKBANK
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Application Support Analyst - Refinitiv Electronic Trading
RAKBANK بنك راس الخيمة الوطني
- RAKBANK is one of the oldest and most established financial institutions in the United Arab Emirates. Since its establishment in 1976.
- The Bank witnessed a series of important transformations as it had a new start in 2001, when its focus shifted from providing retail banking services only to becoming a leading banking institution in the field of retail and small business banking services.
- Today, the bank offers a wide range of retail and corporate banking services to customers across the UAE through its branches, mobile sales force and industry-leading digital solutions.
- The Bank also provides Islamic banking solutions through its "Islamic Banking Services" division.
- The National Bank of Ras Al-Khaimah RAKBANK is a public joint stock company based in the Emirate of Ras Al-Khaimah in the United Arab Emirates, and listed on the Abu Dhabi Stock Exchange.
- The Bank has five subsidiaries collectively known as the “Group”.
- The head office of the Bank is located in the Emirate of Ras Al Khaimah.
- The bank's capital is 52.78% owned by the government of Ras Al Khaimah and its shares are offered for trading on the Abu Dhabi Stock Exchange.
- RAKBANK is proud to be a member of the Federation of Emirates Banks and is committed to the text of the Customer Charter of all member banks.
- The bank is committed to the customer charter of spreading trust and best practices throughout the banking industry by providing customers with clear guidance on the standards of service expected from these banks.
- With a diverse team of more than 3,000 employees from 58 countries, RAKBANK is committed to providing a work environment that promotes work-life balance, and career development.
Major Responsibilities
- Provide effective functional and technical support for Refinitiv Electronic Trading Application.
- Ensure issues are appropriately documented, tracked, addressed and resolved in a timely manner as per Service Level Agreements.
- Work closely and communicate effectively with business users as well as software vendors on solution delivery and issue resolution.
Minimum required skills and qualification
- Deep understanding of the Refinitiv Electronic Trading functionality and workflow.
- Hands on experience with logs analyzing and flow debugging.
- Experience and knowledge on Client Onboarding, parameter related changes and FIX messaging protocols.
- Experience and knowledge on integrating ET platform with IB and mobile banking applications.
- Minimum 2 to 5 years of support and development experience in Electronic Trading applications.
- Good Functional knowledge on Banking / Finance concepts.
- Experience and understanding of typical software development lifecycles and best practices.
- Good interpersonal skills.
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