banking jobs and careers in UAE 2023 | Commercial Bank of Dubai

   banking jobs and careers in UAE 2023 | Commercial Bank of Dubai

banking jobs and careers in UAE 2023 | Commercial Bank of Dubai

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Manager, Consumer Protection

Commercial Bank of Dubai بنك دبي التجاري

  • Commercial Bank of Dubai is one of the leading banks in the UAE, offering innovative and bespoke personal banking and business banking services, through state-of-the-art digital channels including mobile and online banking and through an extensive branch and ATM network. 
  • Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. 
  • Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

Job Purpose

  • This is a key Governance role to support the bank in developing, monitoring and tracking adherence to CBUAE Consumer Protection Regulation and Standards. 
  • This role would encompass coordination and follow-up regarding changes in System, Policies, SOPs and management frameworks across all business segments and channels in PBG on an ongoing basis.

Key Result Areas

  • Drive the implementation of Consumer Protection Standard within defined timeframes by UAE Central Bank and meet all required timelines.
  • Track and follow-up with all the stakeholders on gap-assessment and solution in order for compliance to the regulatory standards.
  • Assist in preparation of management action plan and timeline for monitoring and implementation all Groups / Segments.
  • Support in publishing timely and complete monitoring update pack for senior stakeholders covering all broad aspects of the Consumer Protection Regulation.
  • Support the implementation plan - covering all products and service areas defined within the Consumer Protection Regulation and Standards.
  • Identify gaps within existing products, policies and process in comparison to the Consumer Protection Standards, engage necessary stakeholders to eliminate Risks to the implementation timelines by mitigation of identified threats during the project as well as in BAU.
  • To provide focused, quality updates in order to support Management to take decisions in the right strategic direction.
  • Assist the Head of Department in conducting the periodic Consumer Protection Steering Committee meetings by preparing latest MIS, obtaining Compliance status, Breaches etc.
  • Review Policies and Procedures based on Consumer Protection and other regulatory guidelines and/or observations from Internal Audit, Compliance and Regulators etc. 
  • Responsible to take care of ad hoc bank-wide regulatory exercises pertaining to Consumer Protection.
  • Be a role model for Customer First and other initiatives launched under the leadership of the Chief Customer Officer.
  • Act as single point of contact for front-end Channels (including Branches), with the objective of resolving procedural and operational issues that may arise at any time pertaining to Consumer Protection.
  • Publishing of required project status updates and highlighting key areas of concern in management reviews at various forums including Consumer Protection Steering Committee.
  • Involve in critical analysis of approach and interpretation of CPR for solutions and planning.
  • Ongoing basis, identify weaknesses and implement control checks with support from relevant stakeholders to ensure no deviation from standards prescribed.

Knowledge, Skills, and Experience

  • Graduate, preferably with Finance background.
  • At least 12 years of banking experience spanning across business process, products, procedures, operations, compliance, risk and understanding of consumer protection regulation of CBUAE.
  • Knowledge of the Retail Banking Products, Policies and Services across channels including branches, digital, contact centre and ATM.
  • Strong stakeholder management, communication, drive and interpersonal & negotiation skills required.

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