banking jobs and careers in UAE 2023 | ADIB - Abu Dhabi Islamic Bank
اعلن ADIB - Abu Dhabi Islamic Bank عبر صفحته الرسمية فى Linkedin عن وظيفة شاغرة
Officer - Product Operations Support & Excellence
ADIB - Abu Dhabi Islamic Bank
- Abu Dhabi Islamic Bank is a leading bank in the United Arab Emirates and the fourth largest Islamic bank in the world.
- The bank is listed in the capital, Abu Dhabi, where it is headquartered.
- Abu Dhabi Islamic Bank was established in 1997 to be the first Islamic bank in the Emirate of Abu Dhabi.
- Abu Dhabi Islamic Bank has a track record of positive growth indicators and an asset base of $39 billion.
- It also provides a comprehensive package of banking services for individuals, companies, private banking and wealth management services, to more than one million customers through a balanced offer that combines a highly personal customer experience with digital banking services of international standards.
- Abu Dhabi Islamic Bank is keen to implement a strong set of governance principles that are supervised by a reputable board of directors and a distinguished and experienced team.
- The bank is guided by the values inspired by Islamic law, as the firm belief that banking products should always be characterized by ease, fairness and transparency is in line with the bank's commitment to show a high sense of responsibility towards the society in which it operates.
- Abu Dhabi Islamic Bank offers a range of integrated banking services and solutions to individuals, companies and wealthy customers.
- In addition, the bank offers on a wider scale brokerage services, real estate management, payments and takaful services.
- ADIB has received numerous awards from leading international institutions.
- ADIB has one of the largest branch distribution networks in the UAE with 62 branches and 379 ATMs. On the international level, the bank is present in six strategic markets - Egypt, where it has 70 branches, the Kingdom of Saudi Arabia, the United Kingdom, Qatar, Sudan and Iraq.
- Abu Dhabi Islamic Bank has received many awards from leading global institutions, as it was awarded “Best Islamic Bank in the World” by IFN Islamic News magazine and The Banker magazine issued by FT, and “Best Islamic Digital Bank” by Global Finance magazine, and “Most Innovative Bank in the Middle East” by EMEA Finance.
- ADIB’s digital transformation journey, which began more than two years ago, is customer-centric, ensuring that the bank’s digital solutions always deliver the best possible banking experience.
- The bank witnessed a significant rise in customer demand for its digital banking services, with 70% of customers registered through the bank's digital channels and 94% of ADIB's banking transactions conducted digitally.
Job Purpose
To provide support related to product operation and controls and facilitate compliance and implementation of set policies and procedures.
Key Accountabilities of the role
- Identification of bottlenecks and risks in the processes and facilitate their resolutions.
- Introduce consistent improvements to existing processes and procedures.
- Aid in the implementation of digital platforms.
- Ensure Digital platforms such as Genie and ADIB Wealth are up to date and compliant with regulatory requirements.
- Timely escalations of arising issues as and when required.
- Regular review of Standard Operating Procedures (SOP) and Service Level Agreements (SLAs) to make amendments / changes where required.
- Tracking follow ups with the team and relevant stakeholders for timely closure of issues / actions in GRC.
- Prepare the GAP Assessment and implementation of regulatory requirements.
- Ensure compliance with policies applicable; challenge processes, procedures, and policy if there is a better way to do things.
- Escalate issues, blockages, challenges, and trends when required.
- Point of contact with frontline for Process related issues and queries.
- Focus on Regulations, regulatory compliance, and associated risks.
- Conduct Quarterly / Annually SCA reconciliation reviews and submission of findings to business / senior management.
Knowledge, Skills, and Experience
- Strong analytical and decision-making skills.
- Excellent negotiation and communication skills - written and verbal including presentation skills.
- Sound judgment with critical thinking skills and courage necessary to perform a control role and maintain effective working relationships.
- Self-motivated and self-reliant, with the ability to provide practical and effective advice.
- Ability to assess risk, strong leadership qualities, excellent interpersonal skills and multi-cultural awareness.
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