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banking jobs and careers in UAE 2023 | ADIB - Abu Dhabi Islamic Bank

   banking jobs and careers in UAE 2023 | ADIB -  Abu Dhabi Islamic Bank

banking jobs and careers in UAE 2023 | ADIB -  Abu Dhabi Islamic Bank

اعلن ADIB - Abu Dhabi Islamic Bank عبر صفحته الرسمية فى Linkedin عن وظيفة شاغرة

Portfolio & Operation Manager


ADIB - Abu Dhabi Islamic Bank مصرف ابوظبي الإسلامي

  • Abu Dhabi Islamic Bank is a leading bank in the United Arab Emirates and the fourth largest Islamic bank in the world.
  • The bank is listed in the capital, Abu Dhabi, where it is headquartered.
  • Abu Dhabi Islamic Bank was established in 1997 to be the first Islamic bank in the Emirate of Abu Dhabi.
  • Abu Dhabi Islamic Bank has a track record of positive growth indicators and an asset base of $39 billion.
  • It also provides a comprehensive package of banking services for individuals, companies, private banking and wealth management services, to more than one million customers through a balanced offer that combines a highly personal customer experience with digital banking services of international standards.
  • Abu Dhabi Islamic Bank is keen to implement a strong set of governance principles that are supervised by a reputable board of directors and a distinguished and experienced team.
  • The bank is guided by the values inspired by Islamic law, as the firm belief that banking products should always be characterized by ease, fairness and transparency is in line with the bank's commitment to show a high sense of responsibility towards the society in which it operates.
  • Abu Dhabi Islamic Bank offers a range of integrated banking services and solutions to individuals, companies and wealthy customers.
  • In addition, the bank offers on a wider scale brokerage services, real estate management, payments and takaful services.
  • ADIB has received numerous awards from leading international institutions.
  • ADIB has one of the largest branch distribution networks in the UAE with 62 branches and 379 ATMs. On the international level, the bank is present in six strategic markets - Egypt, where it has 70 branches, the Kingdom of Saudi Arabia, the United Kingdom, Qatar, Sudan and Iraq.
  • Abu Dhabi Islamic Bank has received many awards from leading global institutions, as it was awarded “Best Islamic Bank in the World” by IFN Islamic News magazine and The Banker magazine issued by FT, and “Best Islamic Digital Bank” by Global Finance magazine, and “Most Innovative Bank in the Middle East” by EMEA Finance.
  • ADIB’s digital transformation journey, which began more than two years ago, is customer-centric, ensuring that the bank’s digital solutions always deliver the best possible banking experience.
  • The bank witnessed a significant rise in customer demand for its digital banking services, with 70% of customers registered through the bank's digital channels and 94% of ADIB's banking transactions conducted digitally.


Role Purpose:

  • Responsible for maintaining and overviewing the overall operations and financials of the department. 
  • Manage and lead the operations team. 
  • Portfolio monitoring to ensure strategies are in place and help Head of department to drive the business based on targets.
  • Monitoring of financial activities to ensure they are compliant with internal policies and procedures as well as local regulations. 
  • Active involvement in identifying product needs across business with product manager.
  • Management of relationships with all insurance partners and internal partners to ensure smooth running of the distribution channels from operational perspective. 
  • Prepare and enhance all department SOP’s, SLA’s both internal and external.

Key Accountabilities of the role

  • Ensure that income and provider shares for all products calculation for all products is correct and there are no discrepancies before transferring to relevant accounts.
  • Review department monthly P&L and report to Head of department to assist in financial planning.
  • Review and report products revenue vs cost to identify any gaps or drop in revenue.
  • Ensure all VAT is correctly applied to department incomes and transferred to output VAT GL.
  • Review and check all refunds and reversals to make sure they are within policy and procedure.
  • Review all incentives and commission payment to ensure no discrepancies.
  • Advise and monitor on department products monthly accruals and ensure accuracy.
  • Review all department accounts reconciliation to identify, issues, and make sure that all funds in or out are approved and accounted for and ICD guidelines are being followed in terms of reporting.
  • Review and confirm all declarations and payments to providers are in order and as per agreements.
  • Monthly reporting of credit risk products exposure to relevant department.
  • Ensure recovery of claims related to credit life product to mitigate bank risk exposure.
  • Manage relation with RBO and ensure smooth processing of setup/Update/cancellations of SO, handle error & duplicate transactions and ensure cancellation of SO for cancelled policies.
  • Manage documents archiving and department share folders.
  • Manage FBF waiver reinstatement.
  • Relationship with providers:
  • Ensure implementation of updated regulations.
  • Ensure efficiency of claims processing.
  • Resolve issues related to SFTP and debit files.
  • Manage sending all original documents to providers and obtain confirmation of receipt.


Specialist Skills / Technical Knowledge Required for this role:

  • Bachelor’s degree in business with preferably a specialization in Finance or Accounting.
  • Good understanding of Bank’s and insurance products, policies, plans & objectives in order to pro-actively embrace systems/ procedure changes within the function.
  • Good knowledge and understanding of Banking operations processes, controls, accounting, regulations and risks.
  • Ability to track and measure performance.
  • Excellent analytical and problem-solving skills.
  • Understand BancaTakaful market / industry dynamics and key drivers of change in market conditions.
  • Good presentation, planning, training, organization, interpersonal and communication skills.
  • Project management skills.
  • Awareness of regulatory policies and procedures.
  • Result oriented, self-driven and highly organized.
  • People management skills in high-pressure environment.
  • IT proficiency.
  • Experience in customer service, advisory, customer experience, knowledge of service standards.


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