banking jobs and careers in UAE 2023 | Abu Dhabi Commercial Bank

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Support Specialist – Relationship Management

Abu Dhabi Commercial Bank بنك ابوظبي التجاري

Founded in 1985, ADCB places its focus on the UAE where it helps make a significant contribution to the economy and society it serves.
The aspiration to be the bank of choice in the United Arab Emirates is reinforced by the strength of strategy and effectiveness.
Guided by the Bank's values of Integrity, Caring, Ambition, Respect and Discipline and by placing the Bank's customers at the center of its decision-making process, ADCB has become a highly recognized brand trusted by its stakeholders.
ADCB offers many opportunities throughout the organization for those looking to pursue a fulfilling career that enables them to work with colleagues and clients from all over the world.
These roles cover all key areas within ADCB, from retail, commercial and investment banking to support functions such as finance, HR, technology and marketing.
At ADCB, we always strive to bring out the best in every employee.
Performance is evaluated not only on results but also on how results are achieved.
The belief in doing things the ADCB way, which makes the bank stand out from the crowd.

Job Porpose

To action requests and complete activities that service Wholesale Banking Group (WBG) clients in the assigned portfolios needs and requests in order to build sustainable customer relationships and support the coverage teams in increasing ADCB’s revenue generation.

Specific accountability

Relationship Management: Action customer requests, respond to customers’ needs, complete sales and service activities and ensure complaints are resolved on time in order to build long term customer relationships and support in revenue generation.
Financial Analysis and Credit Assessment: Support in gathering the required information and documentation that allow the relationship and senior relationship managers to analyse clients’ financial health and needs as well as their industries/markets on regular basis in order to identify lending, selling and cross-selling opportunities that improve ADCB’s profitability.
People Management: Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance.
Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems.
Policies, Processes, Systems and Procedures: Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.
Continuous Improvement: Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards.
Customer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions.

The ideal candidate

Minimum Experience At least 3 years of experience in banking.
Bachelor’s Degree in Business Administration, Finance, Engineering, Law or equivalent.
Knowledge and Skills Client Service Skills.
Problem Solving Skills.
Analytical Skills.
Presentation and Communication Skills.
Proficiency in Microsoft Office (Word, PowerPoint, Excel, Access).

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