banking jobs in UAE 2023 | Mashreq Bank Careers
Mashreq Bank announced on its official Linkedin page a vacancy
Customer Service Manager, Corporate Service Unit
Bank Careers In UAE
- The banking industry in the United Arab Emirates (UAE) is one of the most vibrant and competitive sectors in the region.
- With its strong economic growth, UAE has become a hub for international financial services and investment opportunities.
- This has created numerous career opportunities for professionals from all over the world looking to make their mark on this dynamic market.
- A career in banking can be an exciting and rewarding experience with plenty of potential to progress within an organization or expand your horizons by switching jobs between different banks or even countries.
- The sector offers highly attractive salaries, benefits packages, great learning experiences as well as personal development prospects that are hard to find elsewhere.
- Overall if you have right mix qualities along with relevant qualifications then there’s no better place than UAE when considering building long lasting successful careers in Banking Sector!
Job Purpose
- Support Team Leader / Customer Service Manager to execute all necessary actions to ensure positive Client Experience.
- Act as focal point of contact for all Non -Trade related Corporate queries such a Remittance, Cheque clearing, account opening etc for CIBG & IBG clients.
- Adherence to Unit’s SLAs and ensuring highest level of customer service to Corporate Clients across UAE & IBG locations.
- Ability to work in line with Overseas working week.
- Ensure to timely escalate issues to Direct supervisor / Team leader for onward evaluation and further escalation.
- Ability to clearly identify Root Cause and propose process improvements.
- Timely logging of all queries in CRM.
Key Result Areas
- In line with the CX strategy, Provide highest level of Client Experience & service to Corporate Customers both in UAE & overseas.
- Understand client needs in order to effectively service the customers.
- Be well versed with product, services, solutions of the Bank’s offering, as well as on problem resolution, escalation processes and problem tracking mechanism.
- Support implementation of necessary applications and processes to automate the whole process, to minimize time response and to assure a proper identification and monitoring of problem resolution.
Knowledge, Skills And Experience
- University graduate preferable with minimum of 3-5 years’ experience in Corporate Customer service.
- Prior Customer Service experience of 2yrs –specially dealing with IBG clients in Qatar , Bahrain & Kuwait - FI experience will be an added advantage.
- Exceptional communication skills with complete command over spoken and written English. Arabic advantageous.
- Deep knowledge of tech applications such as CRM, Flexcube, Payment platforms, operational processes activities and customer service.
- Clear understanding of market dynamics and the ability to assess the market going forward.