banking jobs in UAE 2023 | FAB Bank Careers
FAB Bank announced on its official Linkedin page a vacancy
Senior Service Designer
First Abu Dhabi Bank (FAB)
- First Abu Dhabi Bank (FAB), the largest bank in the UAE and one of the largest financial institutions in the world, offers a wide range of solutions, products and services tailored to provide a personalized banking experience.
- Through its strategic offerings, it looks forward to meeting the banking needs of customers around the world with market-leading corporate and investment banking franchises and personal banking services.
- The bank's headquarters is located in Abu Dhabi, in the Khalifa Business Park, and the bank's international network extends to more than 19 countries, all over the world, providing global relations, experience and financial strength to support local, regional and international companies seeking to do business at home and abroad.
- In line with its commitment to putting customers first, in order to grow stronger, FAB will continually invest in people and technology to create a more convenient banking experience for customers and will support the growth ambitions of its stakeholders across the global network in which the bank operates.
- To enable its clients and customers to grow stronger, FAB is embarking on a powerful move that goes beyond banking services.
- The Grow Stronger movement represents the Bank's promise to support shareholders' goals and growth ambitions, and to provide insights, tools and expertise to help them become stronger, today and in the future.
- With a strong and diversified balance sheet, leading efficiency and a strong corporate governance structure, FAB is poised to drive growth forward.
Job Purpose
- Enables teams across the bank to solve business challenges through the right mix of people, process and technology.
- Engage the maturing fintech ecosystem. Better identify, validate & work with fintech companies.
- Research and user testing to enable real customers to validate projects and initiatives.
- A program to engage staff across the bank to inspire, educate and enable teams to leverage the lab and its toolkit.
- Design center of excellence. Championing design principles and craft across the bank.
Key Accountabilities
- The ideal candidate will be humble and hungry to learn, with a perseverance to educate colleagues across the bank about the importance of Design Thinking and Service Design.
- A passionate character who loves to listen and engage with others, but is not afraid to bring a different opinion or idea to the table through effective communication.
- The Senior Service Designer will maintain effective relationships with a large number of internal stakeholders, and manage projects from problem definition through to solution concepting, validation and incubation.
- The Senior Service Designer will define and manage opportunities that can be solved by service design and design thinking across the bank.
- The candidate will have knowledge of technology (front end + mobile), UX/UI, product development and experience applying design processes while working collaboratively with customers and cross-functional teams.
- This candidate will have an entrepreneurial spirit and the knowledge to continue to add and contribute to the team's approach to solving customer problems through the right mix of people, process and technology.
- In addition, if a candidate has demonstrated experience of crafting user experiences (Figma, Sketch, XD), this will be highly regarded.
Knowledge, Skills and Experience
- 7-10 years relevant experience of running Service Design / Design Thinking in practice, both at a strategic, decision-making level as well as at a granular, activity level.
- Proven history leading or working with cross-functional teams to create powerful, effective and coherent digital products.
- A technical understanding of web / app / service development.
- Knowledge of and curiosity about technology and its impact on design solutions.
- Excellent leadership skills, problem resolution abilities, and good judgement.
- Planning and analytical skills are essential.
- Strong command of English language both verbal and written a must, with Arabic a plus.
- Demonstrates flexibility when addressing shifting or competing priorities.
- Excellent presentation skills.
- Basic project management skills are a must to ensure all stakeholders are managed, projects are delivered on time and on budget.
- Impeccable personal time management.
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