Banking Jobs In Egypt | (ABK) Bank Careers
(ABK) Bank announced on its official Linkedin page a vacancy
Relationship Officer
Al Ahli Bank of Kuwait - Egypt
- The bank was originally founded in Egypt in 1978 under the name of Alexandria Kuwait International Bank (AKIB).
- AKIB was one of the first private banks in Egypt and was later re-branded to Egyptian Commercial Bank.
- In 2005, Piraeus Bank Group acquired Egyptian Commercial Bank and changed the name into Piraeus Bank Egypt.
- In November 2015, Al Ahli Bank of Kuwait (ABK) acquired Piraeus Bank Egypt as part of its plans to expand its regional presence, reinforce the Bank competitive position and provide additional value to clients and stakeholders.
- Al Ahli Bank of Kuwait (ABK) was established in Kuwait in 1967 on a foundation of extraordinary capabilities and expertise joined to provide superior financial solutions to its clients.
- Today, ABK offers a full range of products and services and a wide geographical presence in Kuwait, UAE, and Egypt demonstrating its commitment to best serve customer financial needs whilst offering a distinguished banking experience.
- ABK-Egypt head office is located in Smart Village, Giza and has presence in most of Egyptian Governorates through its network of 44 branches, 92 ATMs and around 1.000 employees.
- ABK - Egypt branches are geographically distributed to best serve our Retail, Corporate, and Small and Medium Enterprise (SME) customers through a portfolio of financial products.
- Easy and friendly banking services as well as a wide range of diversified commercial and investments products, that are designed to further enhance customers banking experience and satisfy all their financial needs.
Duties and responsibilities
- Achieve sales targets covering all required banking products as per branch business objectives.
- Identify sales opportunities and utilize those to achieve customer efficiency.
- Explain products and services to customers in order to achieve sales.
- Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints.
- Resolve issues and complaints from customers; escalate issue when outside authority.
- Process requests from existing and new customers and provide them with excellent service from day one.
- Send, receive and file confirmations and ensure transfers are properly processed.
- Create, update and maintain relevant customer records ensuring that data is recorded appropriately.
- Ensure all activities comply with corporate governance & regulatory/legal frameworks.
Knowledge, Skills And Experience
- Bachelor’s degree in relevant discipline.
- Knowledge of banking operations, compliance and risk issues.
- Minimum 2 years of banking experience.