Banking Jobs In Egypt | ADIB Bank Careers

 Banking Jobs In Egypt | ADIB Bank Careers

ADIB Bank announced on its official Linkedin page a vacancy

Banking Jobs In Egypt | ADIB Bank Careers

Corporate Non Borrower Acquisition Officer

Abu Dhabi Islamic Bank - Egypt

  • Abu Dhabi Islamic Bank (ADIB) Egypt is an award-winning bank that started its operations in Egypt after the acquisition of the National Bank for Development (NBD), through the Emirati consortium between Abu Dhabi Islamic Bank and Emirates International Investment Company (EIIC) in 2007. 
  • As part of its strategy to be a leading universal Islamic bank in Egypt, the Bank focuses on offering a broad spectrum of Shari’a compliant banking solutions, to cater to the needs of corporate and retail customers, the development of a state-of-the art infrastructure, and revamping its 70 branch network. Aiming at integrating its services, the Bank established an Investment Banking arm, ADIB Capital Egypt, and a leasing company, ADILease.
  • Following the acquisition, the paid-up capital increased almost seven-fold from EGP 281mn to EGP 2bn and EGP 4bn authorized capital. 
  • ADIB Egypt posted EGP 237mn net profits end of 2014, which represents a 130% increase compared to the same period of 2013. 
  • ADIB Egypt succeeded in establishing a retail and corporate platform to service the customers in different segments and provide the necessary services of short-term and long-term finance. 
  • All these measures enabled the Bank to build a broad base portfolio of leading local and international companies operating in the Egyptian market.
  • In addition to the asset and liabilities products and treasury services all delivered through client centric teams. 
  • ADIB Egypt employs a dynamic team of over 2,000 experts providing a growing portfolio of Shari’a compliant products and services via a stimulating work environment for staff across its nationwide network of 70 branches, and 40 microfinance units.

Job Description

  • Acts as a single point relationship management of the bank for the Non Borrowers Customers Under Consumer Banking, Provides Professional financial advises/ solutions and perform funds management and planning services for Corporate Non Borrower customers in addition to increasing the Number Of NTB, increasing the loyalty of current customers by providing high quality service to them and resolving their complaints, and cross sells various products and services.

Job Responsibilities

  • Driving Corporate Non-Borrowers growth and delivering exceptional portfolio targets performance by identifying and meeting customer needs through selling a range of ADIB products.
  • Managing a portfolio of Non-Borrowers and offering full range of Products & Services in order to Achieve portfolio growth targets across a range of products and services.
  • Achieve volume goals via the combination of customer acquisition and relationship Management; in addition to growing network of clients through using diverse sources.
  • Actively identify new customers, grow portfolio by introducing higher number of 'NTB' ‘new to bank’ customers.
  • Visiting potential clients for liabilities products and preparing presentations for potential clients to present ADIB products to enhance sales.
  • Enhancing existing customer’s relationship and their needs to be reflected into each customer’s plan.
  • Responsible for the growth, product management of ADIB Non Borrows Segment across the ADIB Bank Egypt.
  • Deliver world class customer service practices and ensure adherence to ADIB Service standards.
  • Ensure that customers are directed to the most appropriate service delivery channel to meet their needs.
  • Own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Ensure handling & covering all customers’ requests/ inquiries to deliver services excellency.
  • Maintain sales performance statistics for management information usage.
  • Building the business, deepening relationships and effectively executing the sales process.
  • Provide the assigned portfolio of Non-Borrowing customers with Customized service; so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty.
  • Maintain a superior customer service experience including pre-empting issues and proactive servicing.
  • Ensure delivery of customer promise and practice brand values, continue to maintain and improve the quality of service offered.
  • Ensure the implementation of all Bank policies / procedures / compliance requirements are in place.

Knowledge, Skills and Experience

  • Minimum 2 years of customer service experience only financial sector front line.
  • Minimum 3 years of customer service experience either in real estate or financial sector front line “Bancassurance & Stock market".

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