Banking Jobs In Egypt | Mashreq Bank Careers

Mashreq Bank announced on its official Linkedin page a vacancy

Global Head of Retail Banking Operations (Mashreq Global Network)

Mashreq Bank

Mashreq Bank was established in 1967. It is thus considered the first bank to exercise its functions in the United Arab Emirates.
Today, Mashreq celebrates more than five decades of excellence, as it has emerged as one of the leading financial institutions in the United Arab Emirates, as well as through its strong presence through its international offices located throughout Europe, Asia, Africa and the United States, as well as global capital centers.
Mashreq Bank is considered one of the most important and leading financial institutions in the UAE, in addition to being a real leader in the banking sector in the country.
Meanwhile, throughout the successful march of Mashreq Bank since its inception in 1967.
The bank has provided and continues to provide the best and most powerful innovative banking services and products to a large number of customers.
From all segments of society, individuals, companies and institutions.
Mashreq Bank is spread through a network of large branches located throughout the United Arab Emirates.
The Bank's unprecedented creativity in providing innovative solutions has won many awards over the years.
Mashreq Bank is constantly keen to provide value-added products and services and continues to win the most important awards from the most prestigious institutions in the world.
In 2020, the bank won a number of awards, including the “Most Innovative Bank in the Middle East” from Euromoney.
This is evidence of the success of a combination of innovation and continuity, making Mashreq a stable and profitable financial institution for its customers.

Job Purpose

Leading RBG Operations, delivering excellent customer service, reducing cost to serve and proactively driving the continued digital transformation of key activities, including Onboarding & Servicing, Credit Operations and Wealth & Insurance.
Delivering the Operational platform to support the geographic expansion of the digital NEO bank.

Key Result Areas

To effectively manage day to day planning, operations and problem solving to ensure high quality service delivery for RBG customers as per agreed SLAs/TATs and SOP/OPM/APPM/local rules.
Optimize staff productivity, utilization and employee engagement.
Proactively lead continual process automation driving reduced cost to serve.
Ensure active partnerships with RBG business stakeholders to drive solutions for better customer experience and reduced cost to serve.
Develop globally consistent processes for RBG Operations, maximising process standardization across various markets, whilst recognising any key local market requirements.
Responsible for driving higher STP and automation.
Responsible for project managing key initiatives across new markets, platforms & products.
Support system enhancement and work with Product Development Team to implement RBG Projects and Programs.
Ensure appropriate staff training provided covering product, services, solutions, as well as on problem resolution, escalation processes and problem tracking.
Ensure job rotation and appropriate additional training, coaching and counseling whenever required.
Coordinating internal resources and third parties/vendors for the flawless execution of projects.
Adhering to Agile development best practices.
Ensure that RBG Operations procedures are capable of controlling and minimizing the operational risks, and that the division functions in a controlled environment and achieves/ maintains satisfactory Audit Rating.
Ensure clarity among staff on the KPIs and the job competency needed to achieve the business goals.

Knowledge, Skills And Experience

Masters degree holder with a good understanding of Retail Banking Operations.
A minimum of 15 years’ experience with General Banking knowledge.
Extensive experience of delivering high impact automation.
Experience of establishing green-field Operations.
Proven experience of leading teams across multiple geographies.
Very comfortable with using Data to manage and optimise Operations.
Familiarity of Project Management in a Lean/Agile environment.
A strong Customer Experience mindset.
Excellent communication and conflict management skills.
Proven ability to successfully operate and exert influence in a matrix environment.
A strong business and operational background.
Strong team management skills.

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