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Banking Jobs In UAE - Abu Dhabi Commercial Bank

  Banking Jobs In UAE - Abu Dhabi Commercial Bank 

Abu Dhabi Commercial Bank announces a bank job in UAE via its Linkedin page

Banking Jobs In UAE - Abu Dhabi Commercial Bank


Associate - Customer Contact Services

Job Description

  • To provide Internal and External customers with accurate information regarding ADCB products and services.
  • Handle telephonic enquiries and cross-selling of ADCB Retail Banking products.
  • Provide correct information to all customers regarding their accounts, credit cards, loans etc.
  • Answer customer queries and resolve simple complaints immediately.
  • Initiate outbound calls when required.
  • Cross sell various retail banking products and generate leads.
  • Maximize returns and minimize risk and enhance relationships for the bank.
  • Produce high quality calls and continuous follow up that leads to complete customer satisfaction.
  • Communicate well and provide feedback for both internal and external customers for improvement of services or processes.
  • Contribute to the overall success of the unit and generate ideas that can be implemented to enhance productivity.

Job Requirements

  • Diploma holder, University Graduate preferable.
  • Bilingual (Arabic & English) is preferred.
  • Previous experience in a Customer Service Environment / Call Centre would be advantageous.

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