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Banking Jobs In UAE - FAB Bank Careers - banki jobs

 Banking Jobs In UAE - FAB Bank Careers - banki jobs

FAB Bank announces a bank job in UAE via its Linkedin page

Banking Jobs In UAE - FAB Bank Careers - banki jobs

Architect Manager- Service Management

Job Porpuse

  • The ServiceNow Architect Manager is responsible for design, development, managing and maintaining of ServiceNow application. 
  • The resource is also responsible for driving the improvement initiatives of the Services of the bank by leveraging the Continual Service Improvement process and framework. 
  • The role requires a sound understanding of Integrations, mid server methodologies, Application Architecture, and its associated frameworks as well as the ability to communicate effectively and document Technical Requirements/ Process Documentation.

Job Description

  • Profound understanding and hands on experience with system, network and application management solutions.
  • Experience collaborating with stakeholders on business process enhancements and experience working with developers to deliver solutions.
  • Experience defining and delivering systems’ support strategy, including business analysis and requirements gathering abilities.
  • Excellent analytical and problem-solving skills
  • Excellent interpersonal, written and verbal communication
  • Excels at cross-functional collaboration
  • Flexible and adaptable to changing demands based upon the needs of the business
  • Lead complex initiatives on selected domains
  • Ensure systems are monitored to increase operational efficiency and managed to mitigate risk.
  • Define opportunities to maximize resource utilization and improve processes while reducing cost.
  • Lead, design and implement applications and system components, tools and utilities, models, simulation, and analytics to manage complex business functions using sophisticated technologies.
  • Lead team to ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives
  • Lead configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations by applying best practices.
  • Should have strong experience and knowledge in working on modules like Incident, Problem, Change, Knowledge, Service Portfolio Management, Service Portal, CMDB and Discovery.
  • Review and analyze the effectiveness and efficiency of existing configuration and workflows to develop strategies for improving or further integrations leveraging ServiceNow.
  • Identify ServiceNow system deficiencies and recommend solutions
  • Participate in creating and developing standards, best practices, support guidelines and procedures

Job Requirements

  • Bachelor’s degree or equivalent
  • Strong knowledge of Angular, JavaScript, REST, XML, HTML and CSS is required
  • Working knowledge on Linux Based Platforms to manage the self-hosted Instance is a plus
  • Experience on Instance Upgrades is a must.
  • ITIL Certified
  • ServiceNow Certified System Administrator
  • ServiceNow Certified Application Developer
  • ServiceNow Certified – ITSM
  • ServiceNow Certified - Discovery
  • Technical knowledge on ITSM & ITOM modules within ServiceNow.
  • Integration Skills
  • JIRA/Confluence – Story Writing/Technical Writing/ Process Documentation
  • Independent, Self-Driven and able to bring ideas to the table
  • Ability to make decisions and drive changes.
  • Ability to mange Vendor driven Managed Services team
  • Excellent Communication skills and able to communicate with Senior stakeholders as well as with the technical teams.
  • Business Insight and Customer Focus
  • Fosters Innovation
  • Optimize Cost

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