Banking Jobs In UAE - FAB Bank Careers - banki jobs

 Banking Jobs In UAE - FAB Bank Careers - banki jobs

FAB Bank announces a bank job in UAE via its Linkedin page

Architect Manager- Service Management

Job Porpuse

• The ServiceNow Architect Manager is responsible for design, development, managing and maintaining of ServiceNow application. 
• The resource is also responsible for driving the improvement initiatives of the Services of the bank by leveraging the Continual Service Improvement process and framework. 
• The role requires a sound understanding of Integrations, mid server methodologies, Application Architecture, and its associated frameworks as well as the ability to communicate effectively and document Technical Requirements/ Process Documentation.

Job Description

• Profound understanding and hands on experience with system, network and application management solutions.
• Experience collaborating with stakeholders on business process enhancements and experience working with developers to deliver solutions.
• Experience defining and delivering systems’ support strategy, including business analysis and requirements gathering abilities.
• Excellent analytical and problem-solving skills
• Excellent interpersonal, written and verbal communication
• Excels at cross-functional collaboration
• Flexible and adaptable to changing demands based upon the needs of the business
• Lead complex initiatives on selected domains
• Ensure systems are monitored to increase operational efficiency and managed to mitigate risk.
• Define opportunities to maximize resource utilization and improve processes while reducing cost.
• Lead, design and implement applications and system components, tools and utilities, models, simulation, and analytics to manage complex business functions using sophisticated technologies.
• Lead team to ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives
• Lead configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations by applying best practices.
• Should have strong experience and knowledge in working on modules like Incident, Problem, Change, Knowledge, Service Portfolio Management, Service Portal, CMDB and Discovery.
• Review and analyze the effectiveness and efficiency of existing configuration and workflows to develop strategies for improving or further integrations leveraging ServiceNow.
• Identify ServiceNow system deficiencies and recommend solutions
• Participate in creating and developing standards, best practices, support guidelines and procedures

Job Requirements

• Bachelor’s degree or equivalent
• Strong knowledge of Angular, JavaScript, REST, XML, HTML and CSS is required
• Working knowledge on Linux Based Platforms to manage the self-hosted Instance is a plus
• Experience on Instance Upgrades is a must.
• ITIL Certified
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• ServiceNow Certified – ITSM
• ServiceNow Certified - Discovery
• Technical knowledge on ITSM & ITOM modules within ServiceNow.
• Integration Skills
• JIRA/Confluence – Story Writing/Technical Writing/ Process Documentation
• Independent, Self-Driven and able to bring ideas to the table
• Ability to make decisions and drive changes.
• Ability to mange Vendor driven Managed Services team
• Excellent Communication skills and able to communicate with Senior stakeholders as well as with the technical teams.
• Business Insight and Customer Focus
• Fosters Innovation
• Optimize Cost

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