Banking Jobs In UAE - HSBC Bank Careers - banki jobs

 Banking Jobs In UAE - HSBC Bank Careers - banki jobs

HSBC Bank announces a bank job in UAE via its Linkedin page

Banking Jobs In UAE - HSBC Bank Careers - banki jobs

Teller Officer (UAE Nationals ONLY)

Job Description

  • To contribute to the Bank’s business operations & goals by providing consistently high quality Branch Operations services to the Bank’s customers. 
  • In line with the UAE Central Bank Consumer Protection Regulations that aim to strengthening the protection of consumers’ interests and enhancing their awareness and use of financial services.
  • Contribute to the Bank’s business objectives & goals by providing personalized effective service while ensuring full compliance and other procedure manuals including instructions issued from time to time.
  • Significant volumes of transactions which consist of large amount and hence their processing with appropriate authorisation and controls is critical. 
  • Also ensuring to perform daily cash balance that is assigned.
  • Contributes to maintain a high level of customer service by providing prompt accurate and efficient response to all snags related to remittance, Central bank payments, all inward and outward special clearing cheques.
  • Assist customers by effectively dealing with their enquiries pertaining to delivery items of all types. Accept and handle agreed volume of work.
  • Receiving cheque returns sent by clearing team and other branches for accounts pertaining to respective Branch. 
  • Delivery of Cheque returns to the customers as per procedure. Notifying customers for returned cheques and updating in System. 
  • Ensure end of day OD balance of physical cheques as per ICCS system. Records are being sent for scanning to be filed and indexed
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets in a manner which is personalized, effective and efficient while ensuring full compliance and other procedural manuals including, audit and other instructions issued from time to time.
  • Cross-sell bank products by answering inquires and informing customer new services and products promotions ascertaining customer need and directing customer to branch representative. 
  • Reconciliation of cash assigned to individual by proving the daily balancing
  • Manage customer expectation for each interaction & take ownership of customer complaints and take them to resolution.
  • Participate in all team Activities like the morning huddle, all sort of training and coaching,
  • The jobholder is required to exercise due diligence and vigilance at all times. Understand and contribute to the objectives of the group strategy - Managing for Growth.

Job Requirements

  • Bachelor’s degree is must to obtain visa in UAE
  • Proven ability in customer service and building customer relationships
  • Ability to identify customer needs and influence customers to take appropriate action to meet their needs
  • A broad knowledge of financial planning and defining customer needs
  • An understanding of the needs of the mass affluent customer segment in general
  • A full understanding of referral processes
  • An understanding of the Premier, Advance and Personal Banking Propositions.
  • Excellent customer service skills
  • Strong verbal and written communication skills
  • Customer driven with a strong focus on quality of service
  • Proven ability in making lending decisions in accordance with bank policy and guidelines
  • A clear understanding of how value is created within the Premium segment, both for customers and the bank.

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