Banking Jobs In UAE - HSBC Bank Careers - banki jobs
HSBC Bank announces a bank job in UAE via its Linkedin page
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Teller Officer (UAE Nationals ONLY)
Job Description
- To contribute to the Bank’s business operations & goals by providing consistently high quality Branch Operations services to the Bank’s customers.
- In line with the UAE Central Bank Consumer Protection Regulations that aim to strengthening the protection of consumers’ interests and enhancing their awareness and use of financial services.
- Contribute to the Bank’s business objectives & goals by providing personalized effective service while ensuring full compliance and other procedure manuals including instructions issued from time to time.
- Significant volumes of transactions which consist of large amount and hence their processing with appropriate authorisation and controls is critical.
- Also ensuring to perform daily cash balance that is assigned.
- Contributes to maintain a high level of customer service by providing prompt accurate and efficient response to all snags related to remittance, Central bank payments, all inward and outward special clearing cheques.
- Assist customers by effectively dealing with their enquiries pertaining to delivery items of all types. Accept and handle agreed volume of work.
- Receiving cheque returns sent by clearing team and other branches for accounts pertaining to respective Branch.
- Delivery of Cheque returns to the customers as per procedure. Notifying customers for returned cheques and updating in System.
- Ensure end of day OD balance of physical cheques as per ICCS system. Records are being sent for scanning to be filed and indexed
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets in a manner which is personalized, effective and efficient while ensuring full compliance and other procedural manuals including, audit and other instructions issued from time to time.
- Cross-sell bank products by answering inquires and informing customer new services and products promotions ascertaining customer need and directing customer to branch representative.
- Reconciliation of cash assigned to individual by proving the daily balancing
- Manage customer expectation for each interaction & take ownership of customer complaints and take them to resolution.
- Participate in all team Activities like the morning huddle, all sort of training and coaching,
- The jobholder is required to exercise due diligence and vigilance at all times. Understand and contribute to the objectives of the group strategy - Managing for Growth.
Job Requirements
- Bachelor’s degree is must to obtain visa in UAE
- Proven ability in customer service and building customer relationships
- Ability to identify customer needs and influence customers to take appropriate action to meet their needs
- A broad knowledge of financial planning and defining customer needs
- An understanding of the needs of the mass affluent customer segment in general
- A full understanding of referral processes
- An understanding of the Premier, Advance and Personal Banking Propositions.
- Excellent customer service skills
- Strong verbal and written communication skills
- Customer driven with a strong focus on quality of service
- Proven ability in making lending decisions in accordance with bank policy and guidelines
- A clear understanding of how value is created within the Premium segment, both for customers and the bank.