Banking Jobs In UAE - HSBC Bank careers

  Banking Jobs In UAE - HSBC Bank careers 

HSBC Bank announces a bank job in UAE via its Linkedin page

Banking Jobs In UAE - HSBC Bank careers

Assistant Manager Branch

Job Purpose

  • To provide quality service to Customers for any queries relating to Trade transactions, general queries and any other support to enhance the overall customer experience as and when they visit the GTRF counters.
  • To identify potential revenue opportunities for existing relationships by identifying cross-selling opportunities.

Job Description

  • Handle customers’ general and transaction-specific enquiries (e.g. status enquiries, document delivery status, etc.) when receiving/delivering documents/applications at the counters.
  • Instigate outbound calls to customers to provide as and when required. to assist with processing.
  • Identify opportunities to cross sell sending quality referrals to Sales teams.
  • Take ownership of all enquiries following through to resolution ensuring that customers are kept updated at all times.
  • Adopt a proactive, flexible and quality-conscious approach to dealing with customer enquiries.
  • Provide customers with information related to Trade products.
  • Receive Trade instructions from customers, once settled release documents to customer after checking the collection authority as per system.
  • Send the original requests and documents to Services team for processing.
  • Release Export DCs to customers as per laid down procedure.
  • Follow up with customers for collection of Export DCs and return docs and report the uncollected items to Services.
  • Carry out monthly balancing of physical import documents held at branch counter, with in the stipulated time.
  • Carry out scanning process in the branch where scanners are installed.
  • Support the development of a cohesive team.
  • Complete transaction vetting/scanning in accordance with established procedures and standards escalating when necessary to the appropriate escalation points.
  • Meet/exceed the objective targets on service quality, accuracy and productivity.

Job Requirements

  • University degree BA, BS or Master Degree.
  • Orientation to customer service and good understanding of customer service principles and practices.
  • Knowledge of Trade products and associated back office processing.
  • Knowledge of HSBCnet for Trade - ITS.
  • Verbal and written fluency in English.
  • Effective communication and interpersonal skills.
  • Effective listening, probing and problem solving skills.

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